Privacy Policy

Last updated: April 9, 2026

1. Introduction

GoVisa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. We comply with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

GoVisa is the data controller responsible for your personal data. For any questions regarding this policy or your data, contact us at: privacy@govisa.com

3. Information We Collect

We collect the following categories of personal data:

Category	Data Collected	Purpose
Identity Data	Full name, date of birth, nationality, gender	Visa application processing
Passport Data	Passport number, issue/expiry date, issuing country	Visa application processing
Contact Data	Email address, phone number, mailing address	Communication and delivery
Travel Data	Destination, travel dates, purpose of travel	Visa application processing
Payment Data	Payment method type (card details are processed by Stripe and never stored by us)	Payment processing
Technical Data	IP address, browser type, device information, cookies	Site functionality and analytics

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfill our visa application services.
• Legitimate Interests: Improving our services, fraud prevention, and customer support.
• Consent: Marketing communications and non-essential cookies (you may withdraw consent at any time).
• Legal Obligation: Compliance with applicable laws and regulations.

5. How We Use Your Information

We use your personal data to:

• Process and submit your visa application to the relevant government authority.
• Communicate with you about your application status and provide customer support.
• Process payments securely through our payment provider (Stripe).
• Send you transactional emails (application confirmation, status updates, visa delivery).
• Improve our website, services, and user experience through anonymized analytics.
• Comply with legal and regulatory requirements.

6. Data Sharing

We share your personal data only with:

• Government Authorities: The relevant immigration or border protection agency to process your visa application. This is the core purpose of our service.
• Payment Processor: Stripe Inc. processes your payment securely. We never store your full credit card details.
• Analytics: Google Analytics (anonymized data only) to understand how visitors use our site.
• Service Providers: Hosting (Netlify), email delivery, and customer support tools that process data on our behalf under strict data processing agreements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. International Data Transfers

Your data may be transferred to government authorities outside the European Economic Area (EEA) as required for visa processing. These transfers are necessary for the performance of our contract with you. For other transfers, we rely on Standard Contractual Clauses or adequacy decisions as appropriate.

8. Data Retention

We retain your personal data for the following periods:

• Application Data: 2 years from the date of your application, to assist with renewals and customer support.
• Payment Records: 5 years, as required by accounting and tax regulations.
• Analytics Data: 14 months (anonymized).
• Marketing Consent Records: Until consent is withdrawn, plus 1 year for record-keeping.

After the retention period, data is securely deleted or anonymized.

9. Your Rights (GDPR)

Under the GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request limitation of processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise these rights, email us at privacy@govisa.com. We will respond within 30 days.

10. Cookies

Our website uses cookies for:

• Essential Cookies: Required for the site to function (session management, security).
• Analytics Cookies: Google Analytics to understand site usage (with your consent).

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

11. Security

We implement appropriate technical and organizational measures to protect your data, including SSL/TLS encryption for all data transmissions, secure payment processing via Stripe (PCI-DSS compliant), access controls limiting who can view your application data, and regular security reviews of our systems and processes.

12. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors without parental consent. Visa applications for minors must be submitted by a parent or legal guardian.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

For any privacy-related questions or to exercise your rights:

Email: privacy@govisa.com
Website: Contact Page

You also have the right to lodge a complaint with your local data protection authority (in France: CNIL — www.cnil.fr).