Refund Policy — GoVisa

Last updated: April 9, 2026

Our Guarantee

If your visa application is denied due to an error made by GoVisa during the application process, we will refund your GoVisa service fee in full. We stand behind the quality of our work.

1. Refund Eligibility

You may be eligible for a refund of the GoVisa service fee in the following situations:

GoVisa processing error: If your application is denied due to a mistake made by our team during submission (e.g., data entry error), you will receive a full refund of the GoVisa service fee.
Duplicate payment: If you were accidentally charged more than once for the same application, we will refund the duplicate charge immediately.
Application not submitted: If we are unable to submit your application for any reason attributable to GoVisa, you will receive a full refund.
Cancellation before submission: If you request cancellation before your application has been submitted to the government authority, you may receive a full or partial refund.

Non-Refundable Situations

Government fees are never refundable through GoVisa, as these are paid directly to the issuing authority. Additionally, our service fee is non-refundable once your application has been submitted to the government.

2. Situations Not Eligible for Refund

Refunds will not be provided in the following cases:

Application denied by government: If a government authority denies your application for reasons unrelated to GoVisa (criminal record, ineligibility, security concerns, etc.), the service fee is not refundable.
Incorrect information from applicant: If the application is denied because you provided inaccurate or incomplete information (wrong passport number, incorrect dates, etc.).
Change of travel plans: If you no longer need your visa due to cancellation of travel plans after submission.
Government fee: Official fees paid to government authorities are non-refundable under any circumstances, as GoVisa has no control over these charges.
Processing delays: Delays in government processing times are beyond our control and do not qualify for refunds.

3. How to Request a Refund

Contact Us

Email support@govisa.com with your application reference number, the email used during application, and a brief description of why you are requesting a refund.

Review

Our team will review your request within 2 business days and may ask for additional information if needed.

Decision

You will receive an email with our decision. If approved, the refund will be processed within 5-10 business days to your original payment method.

4. Refund Processing

Approved refunds are processed to the original payment method used during purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer. GoVisa will send you a confirmation email once the refund has been initiated.

5. Partial Refunds

In some cases, we may offer a partial refund at our discretion. This may apply when you cancel an application that is already partially processed, or when there are extenuating circumstances not covered by the standard policy.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving disputes quickly and fairly. Filing a chargeback without first contacting GoVisa may delay resolution and could result in your account being restricted from future services.

7. Contact Us

For refund requests or questions about this policy:

Email: support@govisa.com
Response time: Within 24 hours (business days)
Website: Contact Page